How to Request Support
You can ask for usage help and technical support while using Bareun.
There are three ways to reach us:
- Send an email to helpdesk@bareun.ai
- Submit a request through the technical support page on the Bareun AI website. Requests submitted there include your account information, such as your API key.
- Submit a request through the error report feature of the Bareun AI spell checker and morphological analyzer
How Are Requests Handled?
Bareunmanages its source code and issues in GitLab. Whichever of the three methods you use, your request is forwarded to Bareun's developers right away.- If you email helpdesk@bareun.ai directly, you send the content yourself.
- For technical support requests and error reports submitted through Bareun AI, the system sends the email on your behalf. You only receive the reply emails.
- While the developer in charge works on your request, automatic comments are posted, and the results of the handling are sent to you by email.
What to Include When Reporting a Problem
- Which API you are using
- A clear and concise description of the problem
- The step at which the problem occurred
- Related code or screenshots
- A suggested solution, if you have one
What Kind of Support Is Available?
- Incorrect spell checking results
- Incorrect morphological analysis results
- Various problems encountered while using Bareun
- Requests for new features
We will do our best to resolve issues as quickly as possible.
Contact Us by Chat
- Chat: You can reach us through the KakaoTalk open chat room.